The Xari Managed IT Services

We know how important it is to be always on top of everything. We understand there are things to consider such as managing IT networking, monitoring network traffic, implementing back-up and recovery systems, providing real-time remote assistance to end users and dealing with cost reduction. With these and all else on your plate, you need professional managed IT services that simplifies your work, run and control your network processes smoothly and support the requirements of running your business.

The Xari Managed IT Services provides an end-to-end solution for your overall IT needs. You are at liberty to choose which IT components you need us to manage and which service levels you want us to apply to your business requirements. We attend to any concerns with a strategic approach, at the same time, help you identify and develop IT tools and practices to enhance business efficiency and productivity.

  • Savings of up to 20%-40% with unlimited IT support for a flat monthly fee, charged on a per-user basis for easy scaling up or down
  • Improved security
  • Optimised systems
  • Access to cloud solutions
  • Proactive approach to IT problems through 24/7 pro-active systems monitoring and alerting
  • Guaranteed system uptime, helpdesk response time and resolution targets

It’s high time you entrust managed IT services to highly-skilled and experienced professionals. We have the dedicated around-the-clock IT strategy team manning behind the best IT infrastructures and applications with diligence, service reliability and business acumen.

Committed to delivering excellent managed IT services, we look after your IT needs to bring out full utilisation of your business resources.

(IT Helpdesk & Support Services)

Helpdesk and support services that improve productivities and end-user experience.

We pride ourselves in our ability to recognize and predict our client’s needs. We fully understand employee maximisation and production needs, while aligning to business standards through consultative budgeting and implementation. We understand that every minute your team is down you are losing valuable time, efficiency, and profit. Providing full-service IT solutions that exceed industry standards allows us to help your business succeed.

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(Vendor Management)

Vendor Management Services that helps you control costs, strengthen service, and reduce risk from sourcing out vendors.

With the Xari VMS, organisations are empowered to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run. This includes researching about the best suitable vendors, sourcing and obtaining pricing information, gauging the quality of work, managing relationships in case of multiple vendors, evaluating performance by setting organizational standards, and ensuring that the payments are always made on time.

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(IT Asset Management)

Organisations today manage offices with an inventory of desks that are filled with desktops and laptops. And these IT assets are packed with all sorts of applications. These assets, hardware, software, and its licences need to be maintained, updated, repaired, and replaced continuously. Wouldn’t it be a great help if you knew which IT assets your organisation has? And if you had a process in place to keep this information accurate? For instance, tracking all your laptops and their warrantee information can help you with budgeting, planning for replacements and support. And putting all your software licences in a database lets you keep track of when your licences expire. This, in a nutshell, is what Xari ITAM is about.

Office 365 Migration & Management

Many companies are making a significant investment in Microsoft Office 365 as the centerpiece for productivity and collaboration at their organizations. But we know that to optimize the full potential of Office 365, good implementation is key. On average, users only utilize 13 percent of its features. With Xari Group’s managed IT services for Office 365, we help remove utilization roadblocks by driving end-user training and supporting your IT pros with best practices, state of the art management tools and around the clock support.

Let Xari Group help you enjoy the benefits of Office 365, from scaling seamlessly, mobility, and collaboration, to the reduction of capital spend. We provide strategic guidance and expert advice, in addition to deployment and migration services, to organizations that wish to migrate to Office 365 for business.

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Co-managed IT Services

Working together is what we do best. Xari Group specializes in a co-managed approach that takes a look at the combined skill sets of our teams and maps out who is in the best position to provide management services for each technology that is critical to your businesses success. This allows you to stay in control of your IT strategy, while leveraging our team to achieve your business goals.

We don’t replace your IT staff. We complement them.

Why choose co-managed IT services?

  • More productivity: With a co-management approach, IT support is available 24×7 even if your in-house staff is on vacation or taking sick leave. This increased responsiveness can reduce downtime and in turn, increase employee productivity.
  • Lower costs: Because most co-management IT services are provided for a fixed monthly fee, they offer businesses greater predictability in terms of their IT expenses as well as lower overall IT costs and reduced overhead.

Increased security: With outsourcing to a co-managed service provider comes the benefit of that provider’s access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.

IT Project Management

We have over a decades’ experience in delivering a broad range of IT projects on time and within budget.

Our project management services include:

  • Windows/SBS Server Migrations and Upgrades
  • Server Virtualisation (consolidation)
  • Public, private or hybrid cloud adoption
  • IT infrastructure design and refresh projects
  • Office Moves
  • Network Security Implementation
  • VOIP Communications
  • Office 365 Email Migration
  • Workstation Fleet Upgrades

We will manage your project through all key phases of the plan, from initial consultation, costing, procurement, execution to sign-off and closure. We are committed to delivering IT projects on time and within budget.

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